The data is in! Over the last decade we have monitored warranty costs/replacements and we could not be more proud of our equipment's performance. Simply put, our equipment is built to last. We use metal housings that meet and even exceed the extreme weather ratings of the national standard IP67. All purchases from Backstreet are covered under our complete 5 year warranty - the longest in the industry! Why can we more than triple the warranty period compared our competitors? It’s our quality, we engineer our equipment to last and select only quality components. We believe a warranty period is a direct indicator of the quality of the product. Give us a call we would love to speak with you. We offer this free support service for the entire life of the product. This allows us to identify issues and an appropriate solution quickly without wasting the customer’s time. Lorex might be the right choice for you, but please give them a call before you buy and confirm you are comfortable with the support you will receive.īackstreet’s USA based technical support representatives are trained on our products and have advanced skills troubleshooting issues based on the input from the customer not from prewritten scripts. Lorex contracts their technical support to outsourced customer service reps in foreign countries who use prewritten scripts to support their customers technical issues. Unfortunately no company manufactures security cameras 100% in the USA, but when you buy a Backstreet product over 75% of your investment stays in the USA supporting American jobs. It is a true and permanent transfer of wealth.īackstreet is USA owned and operated, we market and support customers nationwide from Salt Lake City, Utah.

When you purchase a Lorex system, some of your investment is dropped off in Canada but the majority of your investment ends up in China forever.

Not having physical locations in the USA allows them to undercut all USA based suppliers and forces prices into a false discount level that substantially impacts USA jobs and the US security market our government calls this “dumping”.

Lorex is the marketing store front for this 100% Chinese owned company. Lorex is located in Canada and owned by a Chinese manufacturer called Dahua. One of the most common questions we are asked 'What is the difference between Lorex & Backstreet?' We'll do our best to explain.

What is lorex client 13